At 8c99, we believe that gaming should always be fun — never a source of stress, financial strain, or harm. This page outlines the tools, policies, and resources we have in place to help every Filipino player stay in control and enjoy the platform responsibly.
During registration, every new 8c99 player is required to submit a valid government-issued ID — such as a PhilSys National ID, passport, SSS ID, or driver's license — to confirm they meet the 21+ age requirement. Accounts that cannot be verified will be suspended pending review. If you suspect an underage person is using the platform, please contact us immediately at [email protected].
Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gambling sites. 8c99 supports all efforts to keep gambling out of reach of those under 21.
8c99 puts the power in your hands. All of the following tools are available directly from your account settings — no need to contact support to activate them, though our team is always available if you need guidance.
Set a maximum amount you can deposit per day, week, or month. Once the limit is reached, further deposits are blocked until the period resets. Increases to limits take 7 days to take effect; decreases are immediate.
Cap your net losses over a chosen period. When your loss limit is hit, your session ends automatically. This is one of the most effective tools for preventing chasing losses — a key risk factor in problem gambling.
Choose how long each gaming session can last. You'll receive a reminder notification when your limit approaches, and the session will end when the time is up. Great for players who want to keep gaming recreational.
Take a short break from 8c99 without permanently closing your account. Choose a cool-off period of 24 hours, 7 days, 30 days, or up to 6 months. During this time, you cannot log in or deposit.
For players who need a longer or permanent break, self-exclusion closes your 8c99 account for a minimum of 6 months or permanently. All marketing communications are stopped immediately upon activation.
Review your full gaming history, including session durations, bet amounts, wins, and losses. Transparency about your own activity is the first step toward making informed decisions about your play habits.
Gambling is addictive. Know when to stop. The following behaviors may indicate that gambling has moved from entertainment to a problem. Be honest with yourself — if several of these apply to you, it may be time to use one of the tools above or seek outside support.
Self-exclusion is one of the most powerful tools available to players who feel they need a significant break from gambling. Here is how to activate it on 8c99 in four simple steps:
Access your account via the 8c99 website. If you are having difficulty logging in, contact our support team directly and they will assist you immediately.
Navigate to your account settings and select the "Responsible Gaming" section. You will find all limit and exclusion tools in one place.
Choose between a temporary cool-off (24 hours to 6 months) or permanent self-exclusion. For permanent exclusion, you will be asked to confirm your decision twice to ensure it is intentional.
Once confirmed, your account is locked instantly. You will receive a confirmation email. All pending bonuses are forfeited and marketing emails are stopped. Your account balance remains safe and can be withdrawn upon exclusion expiry (for temporary exclusions).
If you are unable to access your account to activate self-exclusion, email [email protected] with the subject line "Self-Exclusion Request" and our team will process it within 1 hour, 24/7.
Most players on 8c99 enjoy the platform as a form of entertainment — the same way you might enjoy a night out in Makati or a weekend trip to Cebu. These tips help keep it that way:
8c99 is committed to connecting players who need support with the right resources. Gambling addiction is a recognized condition — it is not a character flaw, and help is available. If you or someone you know in the Philippines is struggling with gambling-related harm, the following types of support are available:
Licensed psychologists and counselors in the Philippines can provide confidential support for gambling-related issues. The Department of Health (DOH) and accredited mental health facilities across Metro Manila, Cebu, and Davao offer these services.
Gamblers Anonymous-style peer support groups operate in major Philippine cities. Sharing experiences with others who understand what you are going through can be a powerful part of recovery.
Our team is available 24/7 via live chat and email. We can help you activate any responsible gaming tool, process a self-exclusion request, or simply listen and point you toward the right resources. Email: [email protected]
PAGCOR, the Philippine Amusement and Gaming Corporation, oversees responsible gaming standards for licensed operators in the Philippines. Players can contact PAGCOR directly for guidance on player protection matters.
8c99 is built for Filipino players who want great entertainment with real protections in place. Join thousands of players from Manila to Davao who enjoy the platform responsibly — on their own terms.